Refund and Return Policy

Effective Date: 30th August 2026 Company Name: GEW LTD

1.1 At “GEW LTD”, customer satisfaction is important to us. We aim to ensure a transparent and fair process regarding cancellations, refunds, and returns across our physical merchandise, digital content, and professional services.

1.2 This Policy should be read in conjunction with our Terms and Conditions.

This Policy applies to:

2.1 Physical products sold by the Company

2.2 Digital products and services

2.3 Consultancy and advisory services

2.4 Training programs and workshops

2.5 Technology solutions and software

2.6 Agricultural products

2.7 Media and entertainment content

2.8 Subscription services

3.1 Eligibility: Refunds are considered on a case-by-case basis depending on the nature of the product or service.

3.2 Time Limits: Refund requests must be made within the specified timeframes outlined in this Policy.

3.3 Proof of Purchase: You must provide valid proof of purchase (receipt, invoice, or transaction confirmation).

3.4 Condition Requirements: Products must be returned in their original condition unless defective.

4.1 Return Period:

i. Standard products: 14 days from delivery

ii. Agricultural products: 7 days from delivery (perishable items excluded)

iii. Custom/personalized items: Non-returnable unless defective

4.2 Eligible Reasons for Return:

i. Defective or damaged products

ii. Wrong item delivered

iii. Product does not match description

iv. Quality issues

4.3 Non-Returnable Items:

i. Perishable goods (food, fresh produce)

ii. Custom-made or personalized items

iii. Products without original packaging

iv. Items marked as "non-returnable"

v. Sale or clearance items (unless defective)

4.4 Return Process:

i. Contact customer service within the return period

ii. Provide order details and reason for return

iii. Obtain Return Authorization Number (RAN)

iv. Package item securely with original packaging

v. Ship to designated return address

vi. Retain shipping receipt until refund is processed

4.5 Return Shipping:

i. Defective/Wrong Items: Company bears shipping costs

ii. Customer Discretion: Customer bears return shipping costs

iii. Items lost during return shipping are customer's responsibility

4.6 Refund Processing:

i. Inspection upon receipt (2-5 business days)

ii. Refund approval notification

iii. Processing time: 7-14 business days

iv. Refund to original payment method

v. Payment gateway fees may not be refundable

5.1 Software and Technology Solutions

i. Trial Period: 7 days from purchase (where applicable)

ii. Defects: Refund if product fails to perform as described

iii. No refund if: Product was downloaded/accessed and is functional

iv. Technical Issues: We will attempt to resolve before considering refund

5.2 Digital Content (Music, Films, Media)

i. Generally non-refundable once accessed or downloaded

ii. Exception: Technical defects preventing access

iii. Streaming content: No refunds after viewing begins

5.3 Software Licenses

i. Refunds within 14 days if product is materially defective

ii. No refund if license key has been activated

iii. Downgrades not eligible for partial refunds

6.1 Cancellation by Customer

i. More than 7 days before service: Full refund minus 10% administrative fee

ii. 3-7 days before service: 50% refund

iii. Less than 3 days: No refund

iv. Same day/No show: No refund

6.2 Cancellation by Company

i. Full refund if we cancel

ii. Option to reschedule at no additional cost

6.3 Unsatisfactory Service

i. Report dissatisfaction within 48 hours of service delivery

ii. We will offer to remedy the issue or provide alternative solutions

iii. Refunds considered only if remedy is not possible

7.1 Cancellation Periods

i. More than 30 days before start: Full refund minus 15% administrative fee

ii. 15-30 days before: 50% refund

iii. Less than 15 days: No refund (transfer to another participant allowed)

iv. After commencement: No refund

7.2 Program Postponement/Cancellation by Company

i. Full refund or transfer to next available session

ii. Notification provided as soon as possible

7.3 Partial Attendance

i. No refunds for incomplete attendance

ii. Materials provided may be retained

8.1 Fresh Produce

i. Inspection: Immediately upon delivery

ii. Report issues: Within 24 hours of receipt

iii. Eligible issues: Spoilage, damage, wrong quantity

iv. Refund/Replacement: At Company's discretion

8.2 Seeds and Planting Materials

i. No refund after planting

ii. Defects must be reported within 7 days of receipt

iii. Germination guarantees (if provided) as per product specifications

8.3 Agricultural Equipment:

i. Covered under manufacturer's warranty

ii. Returns follow physical products policy

iii. Installation services non-refundable once performed

9.1 Monthly Subscriptions

i. Cancellable at any time

ii. No refund for current billing period

iii. Access continues until end of paid period

iv. Auto-renewal can be disabled in account settings

9.2 Annual Subscriptions:

i. Within 14 days: Prorated refund possible

ii. After 14 days: No refund

iii. Early termination does not entitle you to refund

9.3 Free Trials:

i. Cancel before trial ends to avoid charges

ii. No refund if you forget to cancel

10.1 Paystack Transactions:

i. Refunds processed through Paystack

ii. Processing time: 5-10 business days

iii. Transaction fees may not be refunded

10.2 Bank Transfers:

i. Refunds to originating account

ii. Processing time: 7-14 business days

iii. Bank charges may apply

10.3 Card Payments:

i. Refunds to original card

ii. Processing time: 10-21 business days depending on card issuer

11.1 Partial refunds may be granted for:

i. Products with minor defects that customer agrees to keep

ii. Damaged packaging but intact product

iii. Services partially delivered

iv. Adjusted service scope

11.2 Amount determined on case-by-case basis.

12.1 Product Exchanges

i. Available for defective or wrong items

ii. Subject to stock availability

iii. Size/color exchanges (if applicable) within return period

iv. Shipping costs as per Section 4.5

12.2 Service Exchanges

i. Alternative service of equal value

ii. Subject to availability and Company approval

13.1 Reporting

i. Immediately upon discovery

ii. Provide photos/videos of defect

iii. Describe the issue in detail

13.2 Company's Options

i. Repair or replacement

ii. Full refund

iii. Partial refund (if you keep the item)

13.3 Shipping Costs

i. Company bears all shipping costs for defective items

ii. Expedited replacement shipping at Company's discretion

14.1 Report within 7 days of receipt

14.2 Company will:

i. Arrange pickup of wrong item

ii. Ship correct item at no cost

iii. OR provide full refund if correct item unavailable

Step 1: Contact Customer Service

i. Email: gewemployer@gmail.com

ii. Phone: 08135051119

iii. Provide order number and reason for refund

Step 2: Refund Review

i. We review your request within 2-3 business days

ii. May request additional information or photos

Step 3: Return Authorization (if applicable)

i. Receive Return Authorization Number (RAN)

ii. Instructions for returning product

Step 4: Inspection

i. Physical products inspected upon receipt

ii. Services/digital products reviewed based on documentation

Step 5: Refund Approval/Denial

i. Notification of decision

ii. Explanation if request is denied

Step 6: Refund Processing

i. Initiated within 3 business days of approval

ii. Credited per payment method timelines (Section 10)

Refunds may be denied if:

i. Request made outside eligible timeframe

ii. Product used, damaged, or not in original condition

iii. No proof of purchase provided

iv. Product excluded under Policy terms

v. Service fully delivered as agreed

vi. Fraudulent or abusive refund history

17.1 Restocking fees may apply:

i. Large equipment: 15-25%

ii. Special order items: 20%

iii. Bulk orders: 10-15%

17.2 No restocking fee for defective items or Company errors

18.1 No refunds for delays or non-performance due to circumstances beyond our control:

i. Natural disasters

ii. War or civil unrest

iii. Government actions

iv. Pandemics

v. Supply chain disruptions

18.2 We will offer alternative solutions where possible

19.1 Contact customer service first to resolve issues

19.2 If unresolved:

i. Escalate to management

ii. Mediation through agreed third party

iii. Arbitration per Terms and Conditions

19.3 Chargebacks:

i. Contact us before initiating chargeback

ii. Unwarranted chargebacks may result in account suspension

iii. We reserve the right to dispute unjustified chargebacks

20.1 We may update this Policy at any time

20.2 Changes effective upon posting to our website

20.3 Material changes communicated via email

20.4 Continued purchases constitute acceptance of revised Policy

21.1 Compassionate grounds (medical emergencies, bereavement) considered on case-by-case basis

21.2 Long-term customers may receive preferential consideration

21.3 All exceptions at sole discretion of Company management

Customer Service:

Email: gewemployer@gmail.com Phone: 08135051119 Hours: Monday-Friday, 9:00 AM - 5:00 PM WAT

Returns Address:

GEW LTD

Returns Department Silicon Valley Estate, Lekki Peninsulla II, Lekki, Lagos, Nigeria

General Inquiries:

Email: gewemployer@gmail.com Website: https://futureworksprogram.com

Amended: Blank website entry completed with the FutureWorks address.

Note: This Refund and Return Policy is governed by the laws of the Federal Republic of Nigeria and should be read in conjunction with our Terms and Conditions and Privacy Policy